Asad Nawaz

Scrap Metal Collection · registered 1 year(s) ago

London Havering

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Perhaps you offer higher quality, a lower price, a superior set of features, or a completely unique offering. Companies that do honest, quality work will develop a good reputation. A solid reputation in the marketplace will generate more word-of-mouth referrals, both online and off. If you do a great job with one customer, it is likely they will tell their friends, family, and even colleagues when asked. People will typically choose a company that has been recommended by someone they trust, over a company without that personal connection. Everyone wants to be treated well, especially when investing in a significant renovation or expensive product. Companies who are friendly, knowledgeable, and quick to respond to customers will build a reputation for their service. If you are focused on your customers, they will feel taken care of and that you are helping them meet their needs or solve their problems. Bad customer service will deter repeat customers and referrals. It will likely result in negative feedback and even bad online reviews. If you want your customers to take care of you with more referrals and more business, you need to treat them well. People care about quality, even in a world where cheap comes quick and easy. The importance of investing in quality is especially true when it comes to home renovations. Homeowners would choose to spend a little more on a renovation job or product that is going to last and meet their needs for the long-term. Fly-by-night renovation services that do shabby work do not last long in this business. If your company focuses on providing quality products and work, over saving time and overhead, you will become the clear choice for the kind of customer you want to attract. In the same survey taken among homeowners at a Home and Garden Show, the most important things to homeowners when choosing a contractor were quality and trustworthiness. These two considerations were more important to them than price and customer service.

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